Return Policy & Process

1. Return Authorization Required

ALL RETURNS REQUIRE A RETURN AUTHORIZATION.

No item may be returned to DAS for any reason without first obtaining a written Return Authorization ("RA") from DAS. Items shipped back to DAS without a valid, written Return Authorization will be refused at delivery, returned to sender at the customer's expense, or held without refund.

Email confirmations of receipt of a return request are not Return Authorizations and do not constitute approval.

2. Return Window

Eligible items may be returned within thirty (30) calendar days from the date of delivery, provided a Return Authorization is first requested and issued within that window. Return requests made after the 30-day window will not be accepted.

3. Eligible Items

To qualify for a return, items must be:

• Unused, unworn, unwashed, and free of odors, stains, pet hair, or alterations
• In their original packaging with all tags, labels, and accessories attached
• Accompanied by the original order number or proof of purchase

4. Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or refund:

• Custom, personalized, embroidered, monogrammed, or made-to-order items
• Items marked "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase
• Gift cards and digital products
• Items damaged through misuse, normal wear, or improper care
• Health and safety items where hygiene seals have been broken

5. How to Request a Return Authorization

To request a Return Authorization, follow these steps:

• Email returns@driverappreciationsolutions.com within 30 days of delivery with the subject line "Return Authorization Request - [Your Order Number]"
• Include your full name, order number, the item(s) you wish to return, the reason for the return, and clear photographs if the request relates to damage or defect
• DAS will communicate with you to evaluate the request. If approved, we will issue a written Return Authorization with an RA number, the return shipping address, and additional instructions
• Once an RA is issued, pack the item securely, include a copy of your order confirmation, write the RA number clearly on the outside of the package, and ship via a trackable method

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of a DAS error (incorrect, damaged, or defective item). We strongly recommend using a trackable, insured shipping service. DAS is not responsible for items lost or damaged in return transit.

7. Inspection and Final Determination

All returned items are subject to inspection upon receipt. Please allow up to 5–7 business days for inspection and processing. If the item does not match the description provided in the RA request or shows undisclosed signs of use or damage, DAS reserves the right to deny the return, issue a partial refund, or return the item to the customer.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact returns@driverappreciationsolutions.com within seven (7) calendar days of delivery and include clear photographs of the item and packaging. DAS will expedite the review and, where the claim is verified, will provide a replacement, repair, or full refund at no cost to you.