Refund & Dispute Policy

1. Refund Eligibility

Refunds based on a returned item are issued only after (a) the customer has obtained a written Return Authorization ("RA") from DAS, (b) the item has been received at our facility, and (c) the item has been inspected and approved by DAS. No refund is owed for items shipped without a valid Return Authorization.

Refunds may also be issued for an approved order cancellation, a billing error, or a DAS-acknowledged service failure.

2. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. We do not issue refunds to alternate cards, accounts, or persons. If the original payment method is closed or unavailable, DAS may issue store credit in the equivalent amount.

3. Refund Timing

Once a refund is approved, DAS will initiate the refund within 5–7 business days. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your card issuer or bank.

4. Partial Refunds

DAS reserves the right to issue a partial refund where:

• An item is returned outside the 30-day window but within a reasonable period
• An item is returned with missing tags, packaging, or accessories
• An item shows signs of use, wear, or damage not present at the time of shipment
• Original shipping or handling charges are non-refundable

5. Non-Refundable Charges

Original shipping, handling, and rush-processing charges are non-refundable except where the return is caused by a DAS error (such as an incorrect, damaged, or defective item).

6. Disputes and Chargebacks

If you believe your order was charged incorrectly or you are dissatisfied with your purchase, please contact DAS first so that we may resolve the issue directly. Initiating a chargeback without first contacting DAS may delay resolution and may result in your account being placed on hold.

To open a dispute, please:

• Email returns@driverappreciationsolutions.com with the subject line "Billing Dispute - [Your Order Number]"
• Include your full name, order number, the date of the transaction, the amount in dispute, and a clear description of the issue
• Attach any supporting documentation, such as receipts, screenshots, or photographs

7. Investigation and Response

DAS will acknowledge a dispute within two (2) business days and will use reasonable efforts to investigate and respond within ten (10) business days. Complex disputes may require additional time, and we will keep you informed of the status.

8. Governing Law

This Refund and Dispute Policy is governed by the laws of the State of Delaware. Any disputes shall be resolved in the state or federal courts located in the State of Delaware.